Shipping – Domestic Policy
We ship all orders, if in stock, within 3-5 business days. Most domestic shipments will take 3-5 business days for delivery. Upon shipment, you will receive an email with updates on your order.
If you have a larger order, this can take approximately, 2-7 business days depending on your delivery address/location.
In regards to domestic orders, if a package is lost or damaged within transit we will reship it at no additional cost. However, if it is lost in transit, your package can only be reshipped, not refunded.
Once an item is scanned and updated as DELIVERED within the United States (USA) or military base, it is considered delivered and we are not going to consider it for a free reshipment.
Returns – Domestic Policy
Spartan Proteins is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.
Domestic customers can return most products but they must be unopened. Items that have been opened or if the seal has been violated will not be eligible for return, but will be entitled to an exchange. Orders cancelled prior to shipment are entitled to a refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
All international sales, outside of the US, are final and are under no circumstance eligible for refund. All items must be pre-approved for return by emailing us or contacting us through the “Contact Us” page.
Refunds are issued to the credit used in the transaction. No credit will be issued for opened merchandise. Any and all shipping costs are non-refundable.
When shipping return item(s), you must provide delivery confirmation or we cannot confirm any credit.
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
Shipping and Returns – International Policy
We know that Sparta Proteins is your favorite brands, so no worries, because we can ship to almost every address in the world. All international orders are subject to the same shipping time as domestic orders, which is: all orders will be shipped out same day before 3:30PM EST.
Tracking information is provided automatically and emailed once your package ships. It is important to note that on international orders, customers must accept that it is their responsibility for the package to deliver once it has shipped from our Sparta Proteins warehouse.
All sales are final on all international sales and no returns will be considered. All refunds will be determinant on a individual basis; lost items are deemed the customers responsibility and damage packages are the only packages that will be re-shipped.
Important International Restrictions
Each and every country has different laws and therefore different regulations about the merchandise that you purchase. Before you place your order, please make sure that your local customs laws are in accordance with your purchase, especially as customs are strict with dietary supplements. It is your responsibility for what is and what isn’t legal in your country.
We always ship discreetly to maximize your privacy. We cannot and will not be held responsible for any taxes, duties, tariffs, or packing fees asserted by your local customs office. These charges are separate from your shipping fees and your responsibility.
Sparta Proteins will not ship to any product(s) to any country that may require any type of license and we will not be held liable for any issues at your local post office or not delivered back to us. No refunds will be given for any product seized at your local customs office or not delivered back to us. By ordering from Sparta Proteins
, you are stating that you agree to our shipping policy and terms of condition.
Shipping Information – Important Notice
Please make sure to provide your full shipping address and information. We also request that you put your correct phone number, as USPS, UPS, or Sparta Proteins may need to contact you in regards to your order.
Recurring Payments - Important Notice
When ordering a free sample from Sparta Proteins, you will automatically be enrolled in a monthly subscription for that product. This means, every 30 days, your payment method will be charged for the amount that was specified at the time of your free sample purchase. Please note once you are charged for the month, there are no returns, refunds, or cancelations. Please be sure to cancel your subscription prior to your next charge date. You can manage your subscription by creating an account here after claiming your free sample.
For products that are not free samples, when you subscribe and save, you will automatically be enrolled in a monthly subscription for that product. This means, every 30 days, your payment method will be charged for the amount that was specified at the time of your original purchase. Please note once you are charged for the month, there are no returns, refunds, or cancelations. Please be sure to cancel your subscription prior to your next charge date. You can manage your subscription by creating an account here after purchasing your product.